Terms of Service

Business to business

1. Introduction

Welcome to Houseflow. These Terms of Service (the “Terms”) govern your use of the Houseflow platform and services provided by Houseflow Billing Limited (registered in England and Wales, company no. 11979814, registered office: 105 Grove Lane, Hale, Altrincham, WA15 8JQ).

By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, you should discontinue use immediately.

2. Our Service

Houseflow provides a billing management service for residential portfolios. We consolidate multiple utilities into a single monthly charge, offering transparent pricing and simplified management for property managers, landlords, and agents.

Our key service features include: - Fixed monthly charge per property type - Inclusive kWh energy usage allocation with rollover - Annual account review and reconciliation

Houseflow reserves the right to update supplier relationships, energy rates, or service features as required to maintain fair pricing and operational sustainability.

3. Use of the Platform

You may use the Houseflow platform for legitimate business purposes only. You agree not to: - Access, copy, or use any part of the platform for competitive purposes; - Interfere with its operation or security; - Share login credentials or data outside your organisation.

We may update or suspend the platform from time to time for maintenance or improvement.

4. Payments

All payments are handled securely through approved payment providers such as GoCardless. Clients must maintain valid payment details and ensure timely payments to avoid interruption of service.

Late or missed payments may incur administrative fees as stated in your client agreement. Persistent nonpayment may result in suspension or termination of supply arrangements.

5. Data & Confidentiality

Houseflow collects and processes client data in accordance with our Privacy Policy. We do not share supplier invoices directly, as these form part of bulk B2B purchase agreements. Clients receive detailed Houseflow-issued invoices and statements only.

Supplier or account data may only be shared in exceptional cases approved by a Houseflow director—for example, when resolving backdated supplier charges before onboarding.

6. Account Review & Adjustments

Every 12 months, Houseflow reviews each account and their respective usage allocations, followed by the charge rates and choice of suppliers for the next 12 month period. Adjustments must be made within three months of the review date. Requests for backdating beyond this period are out of scope.

7. Limitation of Liability

While we take every care to provide accurate billing, Houseflow is not liable for any errors or delays caused by suppliers, third-party data, or user actions. Our total liability under these Terms shall not exceed the total fees paid by you to Houseflow in the preceding six months.

Nothing in these Terms limits liability for death or personal injury caused by negligence or any other liability that cannot be excluded by law.

8. Termination

Houseflow may suspend or terminate services if payments are missed, account data is withheld, or these Terms are breached. Upon termination, clients remain responsible for all outstanding balances up to the effective date.

9. Updates to Terms

Houseflow may amend these Terms from time to time. Updates will be published on our website and are effective immediately upon posting. Continued use of our services constitutes acceptance of any revised Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

For questions about these Terms, please contact: info@houseflow.co.uk